We are confident in the quality of our performance. We have been doing this for a long time.
We "practice what we preach" in that our performance must meet your satisfaction.
We will refund two-thirds of our time fee if you are not satisfied with our performance, and all we ask is that you tell us why and suggest improvements. No other questions asked, period. Applies to training sessions only; not to introductory seminars.
Why do this? The standard applies to all.
If we expect results from you, we have to deliver. When we consult with an individual or a team, we are functionally part of the team. When your goals are met, our goals are met. These are the "deliveralbles" that all parties expect.
Performance Management for Professionals and Amateurs